Privacy Policy

Who we are

Our website address is: https://besttech.co.ke.

1. Introduction

BESTTECH Kenya is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our e-commerce website, purchase our products, or use our services. By accessing our site, you agree to the terms of this policy.

2. Information We Collect

What personal data we collect and why we collect it

Personal Information: When you create an account, make a purchase, or contact us, we collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.
Technical Information: We collect information about your device and how you interact with our website, including your IP address, browser type, operating system, referral URLs, and browsing behavior on our site.
Transaction Information: We collect details of the products you purchase, the method of payment, and the transaction history.
Communication Information: When you communicate with us through email, phone, or live chat, we may collect and store the content of your communications, along with your contact information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. How We Use Your Information

• To Process Transactions: We use your personal and payment information to process and fulfill your orders, including shipping and handling, and to communicate with you about your purchases.
• To Improve Our Services: We use technical and browsing information to enhance our website’s functionality, improve the user experience, and personalize your interactions with us.
• To Communicate with You: We use your contact information to send you order confirmations, shipping notifications, and customer service responses. With your consent, we may also send you promotional offers, newsletters, and marketing communications.
• To Ensure Security: We use technical information to detect and prevent fraud, unauthorized access, and other illegal activities that could compromise the security of our website and services.
• To Comply with Legal Obligations: We may use your information to comply with legal requirements, resolve disputes, and enforce our terms and policies.

Contact forms

4. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We use cookies and similar tracking technologies to collect information about your browsing behavior, remember your preferences, and enhance your shopping experience.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Types of Cookies:

• Essential Cookies: These are necessary for the website to function correctly, such as enabling you to navigate the site and use its features.
• Performance Cookies: These collect information about how you use our site, such as which pages you visit most often, to help us improve our website.
• Functional Cookies: These allow the website to remember your choices (such as your language or region) and provide enhanced features.
• Targeting Cookies: These are used to deliver personalized advertisements based on your interests and browsing behavior.
• Managing Cookies: You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to shop online.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

5. Sharing Your Information

Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, shipping, data analysis, marketing, and other business operations. These service providers are required to use your information only for the purposes we specify and to protect your information.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or legal process, or to protect our rights, property, or the safety of our customers and employees.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or entity as part of the transaction.

6. Data Security

• Security Measures: We implement a variety of security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• Payment Security: We use secure payment gateways to process transactions and do not store your complete payment information on our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights.

• Access and Correction: You have the right to access and update your personal information by logging into your account on our website. If you cannot access your information or need assistance, please contact our customer support team.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Erasure: You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if you believe your information has been processed unlawfully.
• Right to Restrict Processing: You can request that we limit the processing of your personal information under certain circumstances, such as if you contest the accuracy of the information or if you object to the processing.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or for reasons related to your specific situation.
• Right to Withdraw Consent: If you have given consent for the processing of your personal information, you may withdraw it at any time by contacting us. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

8. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.

9. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post the updated policy on our website, and the changes will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.